The Employee Net Promoter Score, or eNPS, is derived from a simple survey question: “On a scale of 0 to 10, how likely are you to recommend this company as a place to work?”. Based on the responses, employees are categorized into three groups: Promoters (score 9-10), Passives (score 7-8), and Detractors (score 0-6). The eNPS is then calculated by subtracting the percentage of Detractors from the percentage of Promoters. This yields a score that can range from -100 to +100.
This metric provides a straightforward measure of employee loyalty and engagement. A high score generally indicates a positive work environment, leading to increased productivity, reduced employee turnover, and improved recruitment prospects. Historically, eNPS has been adopted by organizations as a quick and efficient way to gauge employee sentiment and track improvements over time in response to implemented changes.
